Services
Middleware Associates offers a number of “Value Add” services to existing customers who are upgrading their software or expanding their system, and new customers who are building their system. Here is a breakdown of our services we offer:
Remote installation of all software
HID EDGE and VertX firmware upgrades
CredoID Software upgrades
Annual Service Level Agreement to ensure your system is always up and running
Migration of any legacy access control systems to CredoID (data import/export services)
Annual Service Level Agreement: our ASLA is ideal for customers who do not have an IT staff and/or just want to focus on the day to day system administration, which includes user credentials, schedules, access levels, etc. Over time, all access control systems require firmware and software upgrades, and troubleshooting when a problem arises. This is where our ASLA clearly benefits the customer and offers a peace of mind. Customers who do not utilize our ASLA typically have more problems and end up with an outdated system, which is always less secure. If you would like to have 24 x 7 x 7 support via a secure remote connection our ASLA is available to you at a very reasonable fixed cost per reader.